Support

How Can We Help You?

Our dedicated technical team is here to assist you with all aspects of Fire Door Maintenance. Whether you have questions, need support, or require assistance with our application, we're here to ensure your experience is seamless and efficient.

Meet Our Support Team

Nick Dube
Nick Dube

Technical Services and Innovations Director

Nick oversees the technical aspects of our services, ensuring that all innovations meet the highest possible standards of quality and efficiency.

Contact Nick
Daniella Fisher
Daniella Fisher

Digital Facilities Manager

Daniella manages our digital facilities, ensuring that our systems are always up-to-date and functioning optimally to support your fire door maintenance needs.

Contact Daniella
John Smith
Gary Aylen

Fire Door Specialist (BM Trada, FDIS)

Gary, a certified Fire Door Specialist (BM Trada, FDIS), is committed to delivering swift and expert assistance, ensuring your safety and compliance.

Contact Gary

Contact Support

Please provide your name.
Please provide a valid email address.
Please provide a subject.
Please enter your message.

Frequently Asked Questions

You can report a fire door issue by contacting our support team directly through the contact form above or by emailing us at support@vertex.net. Provide detailed information about the issue to help us assist you promptly.

Our support team strives to respond to all requests within 24 hours on business days. For urgent issues, please contact us directly via phone at +44 7494 110172.

To update your account information, navigate to your Profile page. Here, you can edit your personal details, change your password, and update your contact information.

The user manual is available in the Documentation section of our website. You can also access it directly through the app by navigating to Help > User Manual.

To reset your password, go to the Login page and click on "Forgot Password." Follow the instructions sent to your registered email address to create a new password.